Security & Compliance
Sends instant notifications to dedicated channels when a new ticket is opened or updated.
: Tracks changes and actions taken by agents and users within the helpdesk. 2. Popular Community & Third-Party Plugins
Keeping your help desk clean and secure is vital for maintaining response times.
These plugins are developed and maintained by the official team. They are designed for stability and compatibility with the latest stable releases (currently v1.18.x and v1.17.x ). Authentication & Directory Services: osticket plugins list
I can recommend the exact plugin combinations for your specific workflow. Share public link
: Allows agents to log hours spent on individual tickets for client billing or internal productivity metrics. 4. Communication and Notifications
Do you use any (like CRM or internal chat) that needs integration?
: Stops the agent view from automatically scrolling to the bottom of long ticket threads. 3. Implementation Guide Installing plugins in osTicket follows a standard process: Popular Community & Third-Party Plugins Keeping your help
Visually flags a ticket if another agent is currently typing a reply, preventing duplicate answers to customers.
Shifts file storage to AWS S3 buckets. It reduces server hard drive usage and simplifies backup management.
If you can , I can give you detailed installation instructions .
: Essential for modern email authentication (e.g., Google or Microsoft accounts) in newer osTicket versions. Authentication & Directory Services: I can recommend the
: Offers advanced visual reports beyond the basic internal dashboard. 🛠️ Management and Installation
Moves attachments out of the database and onto the local file system to reduce database bloat.
: Required for modern email authentication (e.g., Gmail or Microsoft 365).